Asked before, answered plainly.

Marlow is an American software firm based in North Carolina, working with clients in the UAE and worldwide. The work is delivered remotely with regular calls in your working hours, and the systems we build handle Arabic, WhatsApp-first customers, and UAE rules, because that is what our clients' businesses need every day.

With a short call, then a written scope in plain language: what will be built, by when, and for how much. You commit only after you have read it. Most clients arrive with a problem rather than a specification, and that is fine. Start here.

Every project is priced in the written scope before work begins, based on what is actually being built. No meters running, no surprise invoices. Changes to scope are agreed in writing before they cost anything.

You do. Code, content, data, accounts, and domains are set up in your name and documented. If we ever part ways, everything goes with you. We keep clients by being good, not by locking them in.

Senior people. Your project is not a training ground: design and engineering decisions are made by people who have made them before, which is why we take few clients at a time.

Paid ads, one-off cheap templates, and projects we do not believe in. If off-the-shelf software or a simpler setup serves you better, we say so in the first call.

It is built not to guess. It answers from your own prices, policies, and systems, says so when unsure, and hands the conversation to your team with the full history. It can run in draft mode, where a person approves replies, until you trust it. How the assistants work.

Yes. Assistants reply in the customer's language, English or Arabic, switching mid-conversation when the customer does. Websites can be built bilingual with proper right-to-left layouts.

In systems you own, set up in your name, designed to comply with UAE data protection law. We build around your stack rather than pulling your data into ours.

Usually not. Assistants and automation connect to what you already run, including spreadsheets. Replacement is a separate decision, and often an unnecessary one.

Yes. Reading trade documents, cross-checking them for expensive mistakes, invoice matching, and multi-step operational workflows are covered under AI for Logistics & Operations, with approval gates and audit logs throughout.

A first working AI assistant: typically a few weeks. A business website: a few weeks. Custom software: a small number of months for a first working version. The scope states the timeline before you commit, and we ship in short cycles so you see progress weekly, not at the end.

We stay. Most clients are on monthly care plans covering hosting, monitoring, security, small changes, and assistant tuning, because software that nobody maintains quietly declines.

No. Our marketing work is organic: search ranking and social presence you own, which keep working after the work is paid for. Ads stop the day the budget stops, and they are not our craft.